Privacy Policy
Last updated: March 2024
Rent Car Baku ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our car rental services.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, address, driver's license information
- Payment Information: Credit card details for deposits and payments
- Rental Information: Pickup/drop-off dates, vehicle preferences, travel plans
- Communication Data: WhatsApp messages, emails, and phone calls
2. How We Use Your Information
We use your information for the following purposes:
- Processing car rental reservations and payments
- Providing customer support and assistance
- Sending rental confirmations and updates
- Processing insurance claims and handling incidents
- Improving our services and customer experience
- Complying with legal obligations
3. WhatsApp Communication
We use WhatsApp for customer communication and support. By contacting us via WhatsApp:
- Your phone number and messages are stored in our WhatsApp business account
- We may use your contact information to send rental updates and support
- You can opt out of WhatsApp communications at any time
- WhatsApp data is subject to WhatsApp's own privacy policy
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With insurance companies for claims processing
- With law enforcement when required by law
- With service providers who assist in our operations
- With your explicit consent
5. Data Security
We implement appropriate security measures to protect your personal information:
- Encrypted data transmission
- Secure payment processing
- Limited access to personal information
- Regular security audits
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
7. Your Rights
You have the following rights regarding your personal information:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent for data processing
8. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember your preferences
- Provide personalized content
9. Third-Party Services
We may use third-party services that have their own privacy policies:
- WhatsApp for communication
- Payment processors for transactions
- Google Maps for location services
- Website analytics services
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@rentacarbaku.org
- Phone: +994 55 711 99 95
- Address: Winter Park, Rasul Rza street, Baku 1000, Azerbaijan
By using our services, you agree to this Privacy Policy.
